Policies and Legal Info

Parts Replacement and Repair Warranty

If a product is found to have a manufacturing defect within three months of receipt (subject to the conditions below), customers are entitled to a 3-month parts replacement and repair warranty. This warranty covers parts replacement and repair but does not apply to certain products. Customers are required to bring the product to the store for inspection, and repairs or replacements will follow the guidelines set by the brand or distributor.

Conditions for Warranty Service:
• The product must be in its original packaging with no damage or scratches.
• The serial number (if applicable) must match the information on the invoice.
• If the same product is out of stock, customers may exchange it for another product of equal value.
• Customers must present a valid invoice, receipt, and an unfilled warranty card when requesting service.

If the brand or distributor confirms quality issues after inspection, the product may be repaired, replaced, or refunded. Customers may need to visit our service center for product testing.

This warranty does not cover:
• Damage caused by accidents, improper use, or negligence.
• Accessories included with the product.
• Products without valid invoices, receipts, or unfilled warranty cards.
• Registered software products, devices with scratches or damage, registered products, or rooted devices.

Note: This warranty does not apply to products sold by merchants.

Shipping Policy

Please refer to our shipping policy document for detailed shipping procedures. We will arrange delivery to the address provided at checkout. We aim to deliver within the specified date in the order confirmation; if no date is specified, delivery will occur within 7 days. However, we cannot guarantee delivery by that date.

We guarantee that, under normal circumstances, all orders will be shipped within 30 days of receiving payment and order confirmation.

Return and Refund Policy

All products sold are non-returnable and non-refundable. No price adjustments will be made after purchase, even if product prices change. If customers overpay due to bank transfers, the excess amount will be credited to their account as points for future purchases. However, if a refund is required due to administrative errors, a $50 administrative fee will be charged.

Once payment is confirmed, orders cannot be canceled unless there is a delivery delay caused by the manufacturer. In such cases, customers may request a full refund. Refunds will be processed as follows:
• Bank Transfer: Approximately 5 business days.
• Credit Card: Processing takes 14 business days, with the refund appearing in the account within 2-4 weeks, depending on the issuing bank.
• Octopus Card: Refunds will be issued as points only, taking approximately 14 business days.

During peak seasons or major promotional events, processing times may be longer. Upon receiving your package, please inspect it immediately. Any issues must be reported via email with photo evidence within 48 hours; otherwise, no claims will be accepted.

Note: The return and refund policy for products sold by merchants may vary. Please refer to the specific terms on the product page.

Warranty Terms

The warranty terms listed on the website or invoice are for quick reference only. The detailed warranty coverage for distributed products will be based on the manufacturer’s official information. We strive to provide accurate information, but we are not responsible for any losses caused by information errors.

零件更換及維修保障服務

若產品於收到後三個月內發現有製造缺陷（符合下列條件），顧客有權享有3個月的零件更換及維修保障服務。本保障涵蓋零件更換及維修，但不適用於某些產品。顧客需將產品送至門市檢查，並按照品牌或經銷商所訂的退換及處理流程進行維修或更換。

保障服務條件：

• 產品必須保持原包裝，且無任何損壞或刮痕。

• 序號（如適用）須與發票上的資訊一致。

• 如同款產品缺貨，顧客可選擇更換為價值相等的其他產品。

• 申請服務時，顧客需出示有效發票、收據及未填寫的保修卡。

若經品牌或經銷商檢查後確認產品有質量問題，產品可進行維修、更換或退款。顧客可能需要親自前往我們的服務中心進行產品檢測。

本保障服務不涵蓋以下情況：

• 因意外、使用不當或疏忽導致的產品損壞。

• 產品所附的配件。

• 無有效發票、收據或未填寫保修卡的產品。

• 已登記的軟件產品、有刮痕或損壞的設備、已註冊的產品或已Root的設備。

注意：本保障服務不適用於商戶銷售的產品。

送貨政策

請參閱我們的送貨政策文件，了解詳細的送貨流程。我們將依照您於結帳時提供的地址安排送貨。我們會盡力於訂單確認中指定的日期內送達，若未有指定日期，則在7天內送達。然而，我們無法保證一定能在該日期前送達。

我們保證在無特殊情況下，所有訂單會於收到付款及訂單確認後30天內發貨。

退貨及退款政策

所有售出商品均不可退貨及退款。產品價格如有變動，購買後恕不退還任何差價。如顧客因銀行轉賬而多付，超出金額將以積分形式存入帳戶供未來購物使用。但若因行政錯誤需退款，將收取$50行政費。

付款確認後，訂單除非因製造商相關的送貨延誤外，均不得取消。如發生此情況，顧客可申請全額退款。退款處理如下：
• 銀行轉賬：約需5個工作天。
• 信用卡：退款需14個工作天處理，並將於2-4週內顯示於帳戶中，視乎發卡銀行而定。
• 八達通：只會以積分形式退款，需約14個工作天。

於旺季或大型促銷活動期間，處理時間可能較長。顧客收到包裹後，請立即檢查，如有任何問題，須於48小時內以電郵聯絡並附上照片證明，逾期恕不受理。

注意：商戶銷售產品的退貨及退款政策可能有所不同，請參閱產品頁面之相關條款。

保障條款

網站或發票上所列的保障條款僅供快速參考，經銷產品的詳細保障範圍以製造商的官方資訊為準。我們致力於提供準確資料，但如因資訊錯誤而導致任何損失，恕不負責。